The Research Support team can help you with obtaining, installing, and using site-licensed research software titles. GCU licenses many statistical, mathematical and scientific software packages for members of the University community.
Ordering, Setup, and Maintenance
- Configuration, ordering, and receiving for research-related computer software
- Initial setup including network configuration, Active Directory, and OS security
- Initial setup of both standard application pool and research-specific software
- Connection of computers to devices, such as custom experimental equipment, 3D printers, and clean-room tools
- Installation of endpoint management software for ongoing regular maintenance including OS and application updates as well as system vulnerability monitoring
Consultation
- Recommendation of computers appropriate for the research needs
- Assistance in finding and using other research-related campus services
Troubleshooting
- Troubleshooting and resolution of research related software and hardware issues on supported computers to the best of staff members’ combined abilities. This generally includes getting hardware and applications to run as designed. In-depth knowledge of the features and function of individual applications is outside the scope of this service.
Research Software Licensing
- Coordination with vendors for software license agreements, renewals, and hosting arrangements
Security
- Initial and ongoing configuration of operating system and applications, monitoring, and incident response/resolution
- Installation of endpoint management software for ongoing regular maintenance including OS and application updates as well as system vulnerability monitoring.
- CT will keep abreast of, and follow, industry best practices for security, State and University policies, and the requirements and recommendations of Campus Technology services.