Report Service Outage

Reporting a Service Outage or Degradation

  1. Check the Alerts to make sure it is not an already reported incident.
  2. If the problem is not listed on the alerts page, you have two options
    a. Use notify Operations Center red button available in the Campus Technology Handbook.

    b. Or call the Operations Center at (480) 863-7279 (Non-GCU must call)

Operations Center will need to know the following:

  • Your name and a phone number where you can be reached
  • What is the nature of the outage (Critical/Noncritical)

Other considerations:

  • Please be considerate and do not report Noncritical outages via the web form.  This form will alert the Operations Center on-call 7x24x365
  • The web form is an GCU internal resource and should not be shared with GCU staff outside of Campus Technology.
  • The phone number can be shared with department admins and is staffed after hours by the MetroMedical answering service.
  • Feel free to use this form to contact Operations Center when you need alerts and incidents created.